OF GENERAL INTEREST
Read these terms and conditions of use of this website carefully before making a query about any service offered on it, you will be subject to these terms and conditions.
MY TOP TOUR is a commercial brand under which the tourist services offered by the entity are brought together:
MNPQ TOURIST MANAGERS, S.L. with CIF B19650613, registered in the Mercantile Registry of Granada, Volume 1644, Book 0, Folio 38, Page GR-50771, 1st entry.
In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, it is reported that:
-Its trade name is MNPQ GESTORES TURÍSTICOS SL.
-That the trade name MNPQ GESTORES TURÍSTICOS SL has its headquarters at Plaza Bib Rambla, 18010, Granada, Province of Granada, Spain.
-Here you can exercise your rights of Access, Rectification, Limitation of Treatment, Portability, Deletion and Opposition as well as any exercise of your own related to the transfer of data through this web space.
1. ACCESS AND CONDITIONS OF USE OF THE WEBSITE
The Web Page has a part that can be visited and accessed without having to give up your data; in this case, its use is merely informative. In addition, it has another section in which the user will have to give their data for the correct management and purchase of the available tourist packages. In this online purchase process, basic identification data will be requested as well as the necessary data for payment by PayPal, MasterCard and VISA.
By accessing any part of this Web Page, you are accepting the General Conditions of Use of the Web. If you do not accept the terms and conditions of this Page, you must leave it immediately, and you will not be able to place orders through it (specification contained in European Regulation 679/2016 on data protection policy).
MNPQ GESTORES TURÍSTICOS SL may revise the Conditions of this Website at any time, so please check the content of these conditions periodically, since you will be subject to the terms and conditions in force at the time you make a order with us.
Access to the Web requires an Internet connection. The availability and quality of Internet access may vary depending on various factors such as the available bandwidth, the type of device used or the geographic location of the User. Said factors do not depend on MNPQ GESTORES TURÍSTICOS SL nor is it responsible for any aspect related to the Internet access service of the User.
2. LEGAL STATUS
By making a communication through the contact form on the website, you guarantee that you have the necessary legal capacity to enter into binding contracts.
MNPQ GESTORES TURÍSTICOS SL will not process the data of minors or those who require legal protection
3. LIMITATION OF LIABILITY
A.- Of the user.
The use made by the user of mytoptourgranada.es will be the sole and exclusive responsibility of the latter, exonerating MNPQ GESTORES TURÍSTICOS SL from any damage or harm that could be caused directly or indirectly, to the user or to third parties, by non-compliance with these Conditions of Use. Use by the user.
B.- Of the tourist tour providers
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without MNPQ GESTORES TURÍSTICOS SL being responsible for the maintenance, updating or supervision of said information.
C.- Exemption from liability
MNPQ GESTORES TURÍSTICOS SL will not be directly or subsidiarily responsible for the following responsibilities:
– The quality of the service, the correct operation or the availability and continuity of the website, as well as all the responsibilities derived from other providers outside MNPQ GESTORES TURÍSTICOS SL.
-The information and data entered by third parties other than the staff of MNPQ GESTORES TURÍSTICOS SL.
-Damages that may be caused to users’ equipment by using the website.
-If in cases of force majeure deficiencies arise in the reservations, confirmations of the same, or in the execution of the services or products that are contracted through the website, and without being foreseeable or can be solved by the Agency except as a consequence of negligence attributable to MNPQ GESTORES TURÍSTICOS SL.
-The violation of intellectual and industrial property rights, honor, personal and family privacy and the image of people, belonging to a third party, as a consequence of the transmission, dissemination, storage or provision of access to the website contents.
-Misprints, inaccuracies or errors of any kind, for which reason MNPQ GESTORES TURÍSTICOS SL does not guarantee the accuracy or reliability of the information contained on the website.
Once the User selects a Tourist Service and/or Product on the website, they will be sent to a calendar where they can select the date of completion of the chosen service and/or tourist product. Subsequently, the User may determine the time in which it will be carried out, within the availability offered on the Website; as well as the number of people, differentiating between adults, students and children with different ages.
Reservations are subject to acceptance by My Top Tour; to the availability of the contracted tourist Service and/or Product; as well as compliance and acceptance by the User of these General Conditions and the Use Policies.
To complete the reservation, the User will proceed to complete a form where his name and surname will be requested, as well as an email to send the reservation voucher (hereinafter, “the Voucher”). Also, optionally, you can provide your phone number and comments or observations in this regard.
Once the form is completed and these General Conditions and Use Policies are accepted, the User will be directed to the payment gateway (hereinafter, “the Gateway”).
Once in the Gateway, the User will choose the payment method, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a reservation confirmation to the email provided. With the receipt of this confirmation, the binding contract (hereinafter, “the Contract”) will be concluded.
My Top Tour has the right not to accept the reservation in the event that the payment information is not approved, or that any other type of incident related to the General Conditions is detected. When you carry out an operation through our Website we will proceed to send you a confirmation email that will contain the details of the transaction. My Top Tour recommends that the User verify that the details that appear in the confirmation message are correct and keep a copy for their records.
In those Services and/or tourist Products contracted in which there is no availability for the date or time chosen by the User, My Top Tour will take the appropriate steps so that the User can carry it out on another date or another time slot.
Exceptionally, some of the reservations for Tourist Services and/or Products contracted through the My Top Tour Website are not made by using the reservation calendar, but instead require a request for availability through a contact form. Once the request has been formalized, My Top Tour will be the one who will establish direct contact with the User through the data provided by the latter to confirm availability.
5. WITHDRAWAL PROTOCOL (RETURNS)
As established in Law 3/2014, of March 27, General Law for the Defense of Consumers and Users, the user client may request a refund of the amounts paid:
Failure to show up for a visit or outside the tour start time, as well as not carrying the ID or passport on visits that include Mosque tickets will not give the right to any refund of the amount of the tours purchased.
To request changes or cancellations, you must notify them in writing to the email address: email@example.com
-Services that include Mosque ticket*:
-Reservations made for products that include a guided visit to the Mosque may be modified or canceled up to 48 hours before the visit at a cost of 11 euros per person for cancellation or change fees. Reservations canceled or modified less than 48 hours before the start of the visit do not allow changes or cancellations.
-Once the reservation is made, cancellations or modifications are not allowed in the product “Mosque-Cathedral Tickets for free”
-In the case of the product “Mosque-Cathedral for free: tickets with audio guide” the cancellation or modification costs are 15 euros per person up to 48 hours before the visit. Cancellations or modifications after 48 hours before the visit are not allowed.
-If the cancellation occurs because the Mosque does not allow access to visitors due to force majeure, the amount that will be charged to the client will be 11 euros for management.
-Reservations will be confirmed within a maximum period of 72 hours, leaving the full amount blocked pending confirmation or revocation of the reservation, which will depend on the availability of tickets for the requested date. If the reservation is not confirmed, the amount will be unlocked and will be made available to the user again.
-Some products have special cancellation conditions, these are specified on the product page during the reservation process. These revocation conditions will be those that will be applied in said products. In those products where
in which a reservation request is made, the cancellation fees will be applied from the moment the request is made.
Once the period in which you can request the cancellation or change of the service (if any) has elapsed, the client will no longer be able to opt for the right of withdrawal from the contract according to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, is established based on article 103 (referring to exceptions to the right of withdrawal) that:
l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
In this way, you will be exempted from the right of withdrawal in accordance with the above and the cancellation policy to which each product is subject as indicated on the web. The client will assume the cost of the reservation in case of withdrawal.
6. CUSTOMER SERVICE
Our Customer Service team will try to resolve any questions that may arise about our tourist services. You can contact our customer service from Monday to Friday from 11:00 a.m. to 2:00 p.m. and from 4:30 p.m. to 6:00 p.m. by calling +34 958 53 50 28 and by email soporte@mytoptour. is.
6.1. Referral of complaints and claims
Customers may reissue the claims they deem appropriate either by post or electronically. The postal address for sending claims is C/ Reyes Católicos 34 – 1st floor, 18009, Granada. In the event that the client prefers to make his claim online or electronically, he must reissue it to the following email address: firstname.lastname@example.org. In the same way, you can also make inquiries and claims by telephone, by calling the following telephone number: +34 958 53 50 28.
The application form for complaints and claims of the Junta de Andalucía can be found at the following link: https://ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do
In the same way, if the client considers it appropriate, they can file their complaint or claim through the Dispute Resolution Platform of the European Union. Through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
7. LICENSE TO USE THE WEBSITE
You may use this website, as well as print and download extracts from it, for your personal non-commercial use, as long as you respect the following rules:
7.1. You may not carry out fraudulent use of the Website (such as hacking or “scrapping”).
7.2. Unless otherwise established, the copyright and other intellectual and industrial property rights on this Website and the content published on it (including, but not limited to, photographs and graphic images) are the property of MNPQ GESTORES TOURISTS SL. These works are protected by copyright and intellectual property laws and conventions throughout the world, and all rights are reserved.
7.3. You may not modify the digital or paper copies of any content you print and you may not use any drawing, photo or other graphic, video or audio sequence, independently of any accompanying text.